Let's Talk Data

Privacy Policy

Last Updated: September 30, 2025

This Privacy Policy (the “Policy”) describes the collection and usage of your data during your use of the FreshBI website at https://freshbi.com (the “Website”) and the business intelligence and analytics services provided thereunder (the “Services”).

FreshBI, LLC (hereinafter referred to as “FreshBI,” “Company,” “we,” “us,” or “our”) is a Limited Liability Company organized under the laws of the United States, with its registered business address at:

6113 Portchester
Schertz, Texas 78108-2017
USA

Scope of the Privacy Policy

This Policy covers the privacy of your Personal Information on our Website, including information related to your use of our business intelligence and data analytics Services, consulting engagements, training programs, and all communications between you and the Company.

Personal Information means information relating to an identified or identifiable natural person, including but not limited to: name, email address, phone number, company name, job title, business address, payment information, and any other information you provide to us.

By visiting the Website and using our Services, you consent to the practices described in this Policy.

This Policy does not apply to information you provide to third-party services or websites linked from our Website.

Consent and Control

When you engage with FreshBI—whether purchasing services, requesting consultations, or signing up for our training programs—you’re giving us permission to collect and use your information for those specific purposes.

If we want to use your information for additional purposes, such as sending you marketing materials about new services or industry updates, we will ask for your explicit permission first. You’ll always have the option to say no.

You can change your mind at any time. To stop us from using your information or to update your preferences, simply email admin@freshbi.com or call 210-294-9125.

Information We Collect

Information You Provide

When you engage with FreshBI for consulting, purchase our Services, request a consultation, sign up for training, or subscribe to newsletters, we collect:

  • Name, company name, and job title
  • Email address and phone number
  • Business address and billing information
  • Payment information
  • Information about your business intelligence requirements and data analytics needs
  • Feedback and communication preferences
  • Any other information you provide during service delivery

Information Collected Automatically

When you browse our Website, we automatically collect:

  • Internet Protocol (IP) address
  • Browser type and operating system
  • Pages visited and time spent on pages
  • Referral source and navigation patterns
  • Date and time of access

Cookies

We use cookies and similar technologies to improve your experience, analyze traffic patterns, remember your preferences, and measure marketing effectiveness.

You can configure your browser to refuse cookies, though some features of our Website may not function properly without them.

Analytics and Non-Personal Information

We use analytics tools like Google Analytics to understand how visitors interact with our Website. These tools collect technical information including your IP address, browser type, device information, pages you visit, and when you access our site. This data helps us improve our Services and understand what content is most valuable to our clients.

How We Use Your Information

We use your Personal Information to:

  • Deliver business intelligence solutions, Power BI dashboards, and data analytics services
  • Provide consulting services and business intelligence training
  • Process transactions and manage your account
  • Communicate with you about Services, updates, and support
  • Send marketing communications about our Services (with your consent)
  • Improve our Services and analyze usage patterns
  • Detect and prevent security issues
  • Comply with legal obligations and protect our rights

Email Marketing

With your permission, we may send you emails about our Services, training programs, and industry insights. You can opt out at any time by:

  • Clicking “unsubscribe” in any marketing email
  • Contacting us at admin@freshbi.com
  • Updating your account preferences

We reserve the right to send service-related communications necessary for your engagement with us, such as project updates and important Service announcements.

Information Sharing and Disclosure

We do not rent, sell, or share your Personal Information except in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf. These providers are contractually required to protect your information and use it only to provide services to us.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business. We will ensure protection of your Personal Information in accordance with this Policy.

Legal Requirements

We may disclose your Personal Information when required by law, in response to legal processes, to enforce our Terms of Service, or to protect our rights, property, or safety.

With Your Consent

We may share your information with third parties when you have given us explicit consent.

Data Security

We take protecting your information seriously. Our security measures include encrypting sensitive data, maintaining secure servers with access controls, monitoring for potential threats, and complying with PCI-DSS standards for payment processing.

Access to your Personal Information is limited to FreshBI employees and contractors who require it to deliver our Services. All team members with access to client data are required to maintain strict confidentiality and follow our security protocols. Violations of these requirements can result in immediate termination and potential legal consequences.

While we implement strong security practices, it’s important to understand that no online transmission or storage method is completely secure. We cannot guarantee absolute protection against all possible security breaches. By using our Services, you acknowledge these inherent limitations. We are not liable for unauthorized access that occurs despite our reasonable security measures or due to circumstances beyond our control, including natural disasters, system failures, or other Force Majeure events.

Your Privacy Rights

Access and Correction

You have the right to access, correct, update, or delete your Personal Information by:

  • Logging into your account
  • Contacting us at admin@freshbi.com
  • Calling us at 210-294-9125

Marketing Opt-Out

You may opt out of marketing communications at any time.

Data Retention

We retain your Personal Information as long as necessary to provide Services, comply with legal obligations, and enforce our agreements. Some information may remain in archives for record-keeping purposes.

Rights for EU Residents

If you are located in the European Union, you have specific data protection rights under GDPR:

  • You can request access to the Personal Information we hold about you and understand how we use it
  • You can ask us to correct any inaccurate or incomplete information in our records
  • You can request that we delete your Personal Information, subject to certain legal exceptions
  • You can ask us to limit how we process your data in specific situations
  • You can request a copy of your data in a portable format that you can transfer to another service
  • You can object to our processing of your information for certain purposes, including marketing
  • You can withdraw any consent you’ve previously given us at any time

To exercise any of these rights, please contact us at admin@freshbi.com and specify which right you wish to exercise.

Third-Party Services and Links

Third-party service providers have their own privacy policies. We recommend reviewing their policies to understand how your information will be handled.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of other websites.

International Data Transfers

FreshBI is based in the United States. Your Personal Information may be transferred to and processed in the United States or other countries where we operate. By using our Services, you consent to such transfers.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon posting. If we make material changes, we will notify you by posting a notice on our Website or sending an email to your account address.

Your continued use of our Services after changes are posted constitutes acceptance of the revised Policy.

Jurisdiction

This Privacy Policy shall be governed by the laws of the State of Texas, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bexar County, Texas.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

FreshBI, LLC
6113 Portchester
Schertz, Texas 78108-2017
USA

Email: admin@freshbi.com
Phone: 210-294-9125

For privacy rights requests, please include “Privacy Request” in your email subject line.

If you have concerns about how we handle your data, please reach out to us directly at admin@freshbi.com. We take all privacy concerns seriously and will respond promptly to investigate and address your issue. If needed, we’ll work with relevant regulatory authorities to ensure your concerns are properly resolved.

By using FreshBI’s Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.